Frequently Asked Questions

HOW DO I APPLY FOR AN ACCOUNT?
Accounts can be opened for retailers and design professionals in the Home Furnishings, Decorative Accessories, and Gift industries. 

HiEnd Accents requires minimum opening order of $500. To apply for an account, fill out the required information requested from the link "Interested In Becoming A Dealer?" on the right side of the home page. Requests can also be faxed to 972.484.2999, as well as placed over the phone (972.484.2996).
If your account is approved, it will be in active status once the first order is shipped.
 

HOW DO I PLACE AN ORDER?
HiEnd Accents is available to the trade only. 

There are four easy ways to place an order: 
1) Faxing an order to 972.484.2999 
2) Email an order to orders@HiEndAccents.com 
3) Place an order over the phone by calling us at 866.960.9710

4) Place an order online 24/7 at www.hiendaccents.com (with Dealer ID & Password)
 
HOW DO I FILE A CLAIM REGARDING DAMAGED OR DEFECTIVE MERCHANDISE?
In the unfortunate event that you receive merchandise that is damaged or defective, please e-mail the following information to cs@HiEndAccents.com:

1. Invoice number or corresponding PO to the merchandise
2. Style number of the merchandise in question
3. Brief explanation of the issue
4. Quantity of the defective/damaged items
5. A photograph of the item in question which shows the quality issue or damage 
  

WHAT IS YOUR DROP SHIP POLICY?
To accommodate drop-ship requests, HiEnd Accents charges a $10 drop ship fee in addition to freight.  All drop-ships must be in writing.  We do not automatically add signature required to drop-ship orders.  If you would like to add a required signature to delivery, it will be a $5 fee per box.  Please add this to your order when faxed or email in.  HiEnd Accents will not be responsible for lost packages. 

All sales are final for drop ships.  If an item is shipped incorrectly or damaged, HiEnd Accents will make every effort possible to get a correct item to the customer.  If an incorrect item is to be returned, HiEnd Accents will issue a return letter and pre-paid shipping label with an RA.  Failure to return incorrect items will result in a replacement invoice charge.

WHAT IS YOUR RETURN POLICY?

HiEnd Accents’ Return Policy is as follows:
1) All s­­­­­ales are final.
2) For store orders, we will refund or replace defective or damaged merchandise at our discretion if you notify us via e-mail at cs@HiEndAccents.com within 7 days for ceramics and 30 days for all other items. 
3) If a piece is defective/missing from a set, we will only replace or send the defective/missing piece instead of the entire set.
4) We do not send replacements for defective/damaged/incorrect items using any expedited service.

WHAT IS YOUR MAP POLICY?
HiEnd Accents has implemented our MAP (Minimum Advertised Pricing) Policy to preserve our reputation for providing our customers with high quality and valued products. Therefore, our MAP has been established as two times our wholesale price. 

HOW LONG WILL MY ORDER TAKE?
Orders are usually shipped within 24-72 hours, unless requested otherwise. 

DO YOU ALLOW AUCTION-BASED SELLING?

We do not allow our products to be sold auction-wise such as on eBay or Craigslist.

DO YOU CUSTOMIZE BEDDING?
We do not customize bedding in order to keep our cost, and therefore your prices low. However, we welcome any ideas that can improve our products either design or quality-wise. Please email us at sales@HiEndAccents.com with feedback or questions.