Terms & Conditions

New Accounts:
All new accounts must complete the Business Application form. All new accounts are subject to approval by HiEnd Accents, and HiEnd Accents reserves the right to decline any account at its sole discretion. All accounts will be reviewed periodically. Opening accounts must be prepaid by credit card (we accept all major credit cards). 
Net 30 days may be requested for future orders and require a satisfactory credit check by our factors Prime Business Credit. Allow 3-4 weeks for credit review.

Minimum Orders:
Stocking Dealer: $500.00 first order. Minimum re-order: $100.00.
HiEnd Accents reserves the right to reject any orders based on current credit worthiness or past due accounts.

Any accounts with no activity in the previous 12 months are considered closed and will require a $500.00 minimum opening order.  

Designer/Non-Stocking Dealer:  $650.00 first order.  Minimum re-order: $150.00.

Pricing: 

All orders will be invoiced at prices in effect at the time of ordering.

Drop Ship:          
HiEnd Accents will accept drop ship orders for additional shipping charge of $10.00 per order in addition to freight.

Back Orders:
Backorders will be created for items unavailable at the time of shipping. Backorders that do not ship within 90 days of the original ship date are subject to cancellation.

HiEnd Accents will ship back orders or partial orders as product becomes available unless it states otherwise on the order. Back orders are shipped FedEx ground, FOB Irving, TX 75038.

Shipping

Shipping Terms: FOB Irving, TX 75038

All orders are shipped FedEx Ground prepaid unless otherwise noted or approved.  HiEnd Accents is unable to ship to PO Boxes, APO and FPO. 

Merchandise/Shipment Defective, Damage or Shortage:

Any shortage claims need to be filed with HiEnd Accents within 3 days of receiving goods. Any claims not received within 3 days of receipt shall not be honored by HiEnd Accents.

Any damage claims for all ceramic ware must be reported with 7 days of receipt. All other merchandise must be reported within 30 days.

Retain all packaging material including the shipping box until the issue is resolved since the carrier may arrange inspection. DO NOT destroy or throw away packaging.

Please notify customer service by emailing to cs@hiendaccents.com the following information to process your claim:

1. Invoice number or corresponding PO to the merchandise.
2. Style number of the merchandise in question.
3. Brief explanation of the issue.
4. Quantity of the defective/damaged items.
5. A photograph of the item in question which shows the quality issue.

Please contact customer service if a reply is not received after 3 days.

Returns and Exchange:

All sales are final; there is no return or exchange.

HiEnd Accents will accept store order returns and exchanges for only defective or incorrect items shipped within 7 days of receipt of merchandise for ceramics and 30 days of receipt of the merchandise for all other items.  No credit will be issued until HiEnd Accents receives the authorized return in good condition. 

If you should need to return any product, please contact HiEnd Accents to get the RA number.  The RA packing list and the RA number should be clearly marked on all cartons.  Any return without a RA number issued by HiEnd Accents will be refused.  Appropriate credit for returns is issued after receipt and inspection of the merchandise.  Handcrafted items do have minor variations in dye lot, stitching and size.  These variations are not considered as defective.

 

Internet Sales and Policy:

The sale of merchandise from Hiend Accents by way of the internet is strictly prohibited without the express written authorization by HiEnd Accents. 

In order to protect, maintain and preserve the quality image associated with our brand, we prohibit any use, display, presentation, sale, and offer for sale or promotion of any of our products or reproductions by way or the internet without prior express written authorization of HiEnd Accents. 

MAP Policy:

HiEnd Accents requires all customers to follow our MAP (Minimum Advertised Price) policy.  For any questions about our MAP Policy, contact your sales representative at 866.960.9710

Other Important Information:
Failure to pay open invoices by the due date may result in the suspension of net term privileges. 

Invoices 90+ days past due will be turned over for collection.

No international drop ship order due to the tax and duties imposed.

Changes made to orders may result in the delay of shipment. Any changes must be in writing.

All returned product must be in saleable condition.

All credit will be done by the original method of payment.

Since merchandise is mass produced, some designs may have pattern matching issues. 
Some of the actual colors are more vivid and patterns are more detailed than pictured.
Since all quilts are handmade or hand guided machine quilted, no two quilts will be exactly alike.
Quilts are washed numerous times before they are shipped or fabrics are used from different dye lots. Occasionally you will see colors of fabrics a little different on the same style from one quilt to another.
Our measurement tolerance is +4”/-2”
Prices are subject to change without notice.