Terms & Conditions


New Accounts

All new accounts are subject to approval by HiEnd Accents. In order to maintain a healthy dealer network and protect our customers, we reserve the right to decline any account at our discretion. All accounts will be reviewed periodically. Opening accounts must be prepaid by credit card. Net 30 days may be requested for future orders and require a satisfactory credit check. Customers must submit a signed credit application (see below under credit terms).

 

Minimum Orders

For retailers, we require a minimum of $1,500 for your opening order and $100 on reorders.

For interior designers, we require a minimum of $500 for your opening order and $100 on reorders.

For our friends in Mexico and Canada, we require a minimum of $1,500 for your opening order and $300 on reorders.

For our friends in all other countries, we require a minimum of $2,500 for your opening order and $300 on reorders.

A $10 minimum fee will be added to all reorders that do not meet the $100 minimum requirement.

We have an annual order minimum in order to keep an account active with us. If your account falls beneath the annual order minimum, you can reactivate your account with another opening order.

Orders must be emailed to orders@hiendaccents.com, placed over the phone or placed on our Partner website (access will be provided after approval of account).

HiEnd Accents reserves the right to reject any orders based on current creditworthiness or past due account.

 

Credit Terms

To receive credit terms, customer must complete a Credit Application after having an active account for 12 months, unless otherwise agreed upon. The credit approval process may take up to 6 weeks. HiEnd Accents has the right to decline any account for terms at its sole discretion.

 

Dropship Orders

HiEnd Accents will accept dropship orders for an additional charge of $10.00 per order.

Dropship orders will be confirmed in writing within 48 hours or 2 business days. Tracking number is transmitted via FedEx automatic email notification. HiEnd Accents is unable to ship to PO boxes, APO and FPO. HiEnd Accents can use a customer's shipper and account number if submitted in writing.

 

Order Cancellation

We strive to process and ship orders and quickly as possible. You may cancel your order and receive and a full refund provided your order has not been shipped. Cancellation requests may be sent via email to orders@hiendaccents.com and will be approved as applicable and/or a customer service representative will call you to discuss. For urgent order cancellations, please call us ASAP.

 

Shipping Terms

All shipments are FOB Irving, TX 75038. We reserve the right to use our own discretion as to the carrier to be used on any shipment. All efforts will be made to use the most cost effective shipping method with FedEx being our preferred carrier. Customer’s preferred carrier will be used if customer submits an account number for said carrier and agrees to assume all responsibility for transportation costs and shipping damage claims.

 

Backorders

Once an order is processed, your order acknowledgement will indicate backordered status with ETA information. The ETA is an estimate and no guarantee is made as to when the backorders will be available to ship. Back orders will be shipped immediately upon arrival without additional notice. It is your responsibility to notify HiEnd Accents in writing to request a cancellation of backorders prior to their arrival at HiEnd Accents. We have a public portal that will be provided to you after approval of your account where you can check availability and ETA of all of our products.

 

Merchandise / Shipment Shortage

Any shortage claims need to be filed with HiEnd Accents within 10 days of receiving goods to cs@hiendaccents.com. Any claims not received within 10 days of receipt shall not be honored by HiEnd Accents.

 

Returns

HiEnd Accents will accept returns for only defective or incorrect items shipped within 10 days of receipt of merchandise. Should you need to return any product, please contact HiEnd Accents first to get an RA number. Customer must email an image of the defective/damaged item for approval. When submitting a return, the RA packing list and RA number must be clearly marked on all boxes. Any return without an RA number issued by HiEnd Accents will be refused. Appropriate credit for returns is isseud after receipt and inspection of the merchandise.

 

Order Refusal

Refused shipments are subject to a 20% restocking fee and the customer will be responsible for all freight costs.

 

Internet Sales

The sale of merchandise from HiEnd Accents on the internet is strictly prohibited without the express written authorization of HiEnd Accents.

In order to protect, maintain and preserve the quality image associated with our brand, we prohibit any use, display, presentation, sale and offer for sale or promotion of any of our products or reproductions on the internet without express written authorization of HiEnd Accents.

 

MAP Policy

HiEnd Accents requires all customers to follow our MAP (Minimum Advertised Price) policy. This is the lowest price a customer can publicly sell our products. Our latest MAP list can always be found at the Downloads Center of our Partner website. For any questions about our MAP Policy, please contact your sales representative.

 

Pricing

While HiEnd Accents strives to provide accurate product and pricing information, pricing or typographical errors may occur from time to time. In the event that an item is listed with incorrect pricing information, HiEnd Accents will contact you for further instructions. HiEnd Accents is under no obligation to fill and ship any orders with erroneous pricing.

 

Payment

Failure to pay open invoices by the due date may result in the suspension of net term privileges. All credits will be issued to the original method of payment. Invoices 90+ days past due will be turned over to collections.

 

Product Information

Textile products may be fabricated from different dye lots. Occasionally, you may see slightly different fabric colors for the same style from one textile to another. Our measurement tolerance on most items is +4”/-2”