Frequently Asked Questions
We offer flat rate shipping at the following rates:
|$0 - $49.9||$5 shipping|
|$50 - $149.9||$10 shipping|
|$150 - $249.9||$15 shipping|
|$250+||Free standard shipping!|
Orders are usually processed and shipped the same day or the next business day.
All products are shipped from Irving, TX with standard FedEx Ground shipping.
FedEx ground shipping takes anywhere from 1-3 additional business days to arrive. If you live in a remote region, sometimes it can take more.
We currently do not offer express shipping as a standard checkout option. If you need an order soon, please send us an email at email@example.com and we'll make it work!
A duvet cover requires an insert, such as one of our cozy down or down alternative inserts.
A comforter comes pre-filled, adding convenience but limiting some flexibility in selecting your own insert.
Not birch twig frame
I was expecting to get a white birch twig frame (just like one of the three frames pictured) but instead got a brown twig frame. Customer support was not helpful and would not refund shipping even though the item description and pictures were misleading.
Hello Susan, We're sorry to hear that the frame you received is not what you expected. However, the listing includes two photos of the brown twig frame showing what the product looks like in both sizes compared to the third photo. Once again we apologize for being unable to meet your expectations. Sincerely, HiEnd Accents
Beautiful Rustic Picture Frame
Excellent, very good quality, unusual style