Customer Care

We're here to help.

Most messages get a reply within one business day, often sooner. Pick the channel that works best for you.

Phone

(972) 944-9443

Mon–Fri, 9am–5pm CT

Give us a ring

hello@hiendaccents.com

Replies within 1 business day, often sooner

Send a note

Help center

Browse our FAQs

Shipping, returns, fabric care, and more

Browse FAQs

Send us a note

Tell us what's on your mind. The more detail you give, the faster we can help.

Name

What's this about?

Order help Product question Returns & exchanges Trade & wholesale Press & partnerships Something else

Order number (if you have it)

Message

I agree to receive communications by text message from HiEnd Accents regarding order updates and account notifications. You may opt out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply. Review our Privacy Policy to learn how your data is used.

Most messages answered within 1 business day, often sooner.

HiEnd Accents is based in Irving, Texas. Our office isn't open to the public — please reach us by chat, phone, or email.

For the trade

Designer, retailer, or press?

Working with us in a different capacity? Use the dedicated channel that fits — we'll make sure your note lands with the right team.

Trade & designer

Trade Program

Designers, retailers, and hospitality buyers — apply for trade pricing and account support.

Apply or sign in

Press & media

Press & Media

Editorial requests, samples, and brand collaborations.

Get in touch

Markets & showroom

Upcoming Markets

Find us at Dallas Market Center and other trade events. Showroom visits are by trade appointment only.

See upcoming markets