Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receipt of your order.
To obtain a full refund, items returned must be unused, unwashed and in original packaging. Only products purchased directly from www.hiendaccents.com are eligible for returns (not items purchased from our dealers). Please contact the dealer you purchased your item from regarding their return process.
Items marked Final Sale are not eligible for return or exchange.
How do I make a return?
Please fill out the form at the bottom of this page and we'll be in touch with an RA #.
Once you receive your RA #, please ship your product to the address below:
Returns Dept.
HiEnd Accents
3011 Skyway Cir S.
Irving, TX 75038
Please write your RA # prominently either on the outside of the box or in a slip of paper inside the box.
Note that you will be responsible for return shipping costs (unless the product is defective/damaged, in which case we will of course cover it!).
Original shipping charges are refundable only if a product has been misrepresented, mis-shipped, or is defective in materials or workmanship.
We strongly recommend that you insure and track your return shipment. Please include a copy of your receipt or print out and use the above return form and let us know why you are returning the bag.
Once we receive your return it will be processed by us within 2 business days, after which most banks and credit institutions process the credit within 5 business days.
Exchanges
For the sake of speed and simplicity, we do not do traditional “exchanges.” Rather, we invite you to return any product you wish and ask that you place a new order for the product(s) you’d like to have in exchange. You have the choice to place your exchange order right away (cross-ship) or wait until your return reaches us (non-cross ship).
To return an item, please fill out the form at the bottom of this page!
Other Important Information
All credits will be issued to the original method of payment.
Our bedding products are crafted from high-quality textile materials, which are subject to slight variations during the manufacturing process. The measurement tolerance on most of our bedding products is +4”/-2”. This means that the actual measurements of the product may vary by up to 4 inches larger or 2 inches smaller than the listed dimensions. This tolerance is considered industry standard and allows for a small margin of error in the cutting and sewing process, ensuring that you receive a product that is both beautiful and functional.
Textile products may be fabricated from different dye lots. Occasionally, you may see slightly different fabric colors for the same style from one textile to another.
Actual colors may be different than as pictured due to a variety of factors, such as monitor calibration and the device's color settings. Additionally, the colors of an object can also be affected by lighting conditions and the viewing angle. Because of these factors, you may experience slight variations in the colors seen online vs. the colors received.
Handcrafted items may have minor variations in dye, lot and size. These variations are not considered to be defective.
