Frequently Asked Questions
We offer flat rate shipping at the following rates:
|$0 - $49.9||$5 shipping|
|$50 - $149.9||$10 shipping|
|$150 - $249.9||$15 shipping|
|$250+||Free standard shipping!|
Orders are usually processed and shipped the same day or the next business day.
All products are shipped from Irving, TX with standard FedEx Ground shipping.
FedEx ground shipping takes anywhere from 1-3 additional business days to arrive. If you live in a remote region, sometimes it can take more.
We currently do not offer express shipping as a standard checkout option. If you need an order soon, please send us an email at email@example.com and we'll make it work!
A duvet cover requires an insert, such as one of our cozy down or down alternative inserts.
A comforter comes pre-filled, adding convenience but limiting some flexibility in selecting your own insert.
Wrong size was sent. It took two weeks to get in touch with customer service. Now its been another week and I still don’t have a return label for returning it. Very slow communications. I’m not happy at all.
Hi LaQuitta, I'm so sorry for the trouble. Our CS team has been overwhelmed recently, but that's no excuse. I hope we were able to get you taken care of. Thank you so much for your patience. -Jonathan
Very happy with this bedskirt
Actually nicer than expected It doesn’t bunch up like the lighter weight ones
Purchase to use for a western style bedroom. Looks great. price for the quality on the material is very reasonable. Will probably purchase another.
Not the length that is stated in description!
I wanted a very clean look, so I measured, I would need 16 inches. It says 16 inches on the description for this item. When I put it on, there was a lot of material on the floor. I measured it and it is 19 inches! Material is laying on the floor and looks messy. Not what I wanted! The material seems good and I like that the center part that goes under the mattress isn't white. But I sure didn't get the look I was going for. I will send it back.
Cooper bed skirt
Looks great with my duvet.