Frequently Asked Questions
We offer flat rate shipping at the following rates:
|$0 - $49.9||$5 shipping|
|$50 - $149.9||$10 shipping|
|$150 - $249.9||$15 shipping|
|$250+||Free standard shipping!|
Orders are usually processed and shipped the same day or the next business day.
All products are shipped from Irving, TX with standard FedEx Ground shipping.
FedEx ground shipping takes anywhere from 1-3 additional business days to arrive. If you live in a remote region, sometimes it can take more.
We currently do not offer express shipping as a standard checkout option. If you need an order soon, please send us an email at firstname.lastname@example.org and we'll make it work!
A duvet cover requires an insert, such as one of our cozy down or down alternative inserts.
A comforter comes pre-filled, adding convenience but limiting some flexibility in selecting your own insert.
Excellent Customer Service
I received my order & after noticing the stitching had started to come apart I contacted customer service via email & explained the problem. They responded quickly and let me know they were shipping a replacement to me free of charge. I appreciated the thorough & quick response to my problem.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again!
These are perfect - the color and material - very "Hi End". So glad that I ordered them!
We are glad to hear that you are satisfied with our product! Thanks for your kind words and for being a fantastic customer.
Lovin' my shams!
Haven't "used" or washed them yet, but they look great. The texture is just what I expected and the color matches the quilt perfectly.(which I'd previously purchased elsewhere) The color is what I would call a "warm gray". I had a "gray" quilt previously and the color of these shams are not hugely different in color, but that little bit of warmth (toward beige but not too far) makes a huge difference to me. The only reason I reserved one star is because there was no mention that the fill fiber was polyester. Not a huge deal, but when a description says only "cotton" you assume it's 100%. I just wish they would add "polyester fill" to give the complete picture. Otherwise...I'm lovin' em!