Frequently Asked Questions
We offer flat rate shipping at the following rates:
|$0 - $49.9||$5 shipping|
|$50 - $149.9||$10 shipping|
|$150 - $249.9||$15 shipping|
|$250+||Free standard shipping!|
Orders are usually processed and shipped the same day or the next business day.
All products are shipped from Irving, TX with standard FedEx Ground shipping.
FedEx ground shipping takes anywhere from 1-3 additional business days to arrive. If you live in a remote region, sometimes it can take more.
We currently do not offer express shipping as a standard checkout option. If you need an order soon, please send us an email at firstname.lastname@example.org and we'll make it work!
A duvet cover requires an insert, such as one of our cozy down or down alternative inserts.
A comforter comes pre-filled, adding convenience but limiting some flexibility in selecting your own insert.
The comforter was actually not as advertised. It was smaller and snd the dimensions should be corrected on your web site.
Hello Sallie. We're sorry to hear that we didn't meet your expectations. The measurement tolerance on most of our bedding products is +4”/-2”. This means that the actual measurements of the product may vary by up to 4 inches larger or 2 inches smaller than the listed dimensions. This tolerance is considered an industry standard and allows for a small margin of error in the cutting and sewing process, ensuring that you receive a product that is both beautiful and functional. If your comforter is much smaller than the stated tolerance, feel free to reach us at email@example.com.
I really enjoy shopping with HiEnd. I prefer a higher end product when it comes to my bedding. I've bought multiple items this past year and the styles and colors never disappoint. I really enjoy the ease of ordering & prompt deliveries. And I like the assortment of the other decorations they carry for my home.
Your satisfaction is our top priority! It makes us happy to hear that you love your new comforter set and other purchases. Thank you! ❤️
Carmen Kilim Bedspread
Looks perfect in our rustic home.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again! ❤️
We purchased this comforter set after a couple incidents with a sick toddler. This comforter is very beautiful, great at hiding stains, and very durable as it has been through the wash several times already with no damage! We will be HiEnd Accents customers for life :)
Feedback like yours is truly humbling. It helps us continue to improve and provide the best quality products to customers like you. We hope for your child's complete healing. Thank you, and have a great day!
Soft, cozy love!
I love this comforter. It is great quality fabric and looks and feels soft and luxurious. It pairs well with the velvet shams and coverlet. I love this set for fall and winter and put it away when summer comes.
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!